Frequently Asked Questions

The deposit in most of our rooms is one month’s rent. 

1. **Deposits**:

We don’t require a deposit to secure your room, you just pay your room upfront

2. **Flexible Cancellation **:

We allow cancellations without penalties if made within 30 days or more before check-in. If you cancel within this period, you get a full refund, minus any processing fees.

3. **Partial Refunds**:

If you cancel within a shorter window, 14–30 days before the start date, you will receive a partial refund of 50%

4. **No Refunds for Last-Minute Cancellations**:

Cancellations made less than 14 days before check-in result in no refund.

Our community is made up of a diverse group of professionals from around the world, ranging in age from 25 to 55. In We also maintain a balanced mix of genders.

At Ojala Casa Coliving, we aim to create lasting memories for our residents through a variety of community events. Depending on the current group, we organize activities like yoga sessions, bootcamp workouts, language exchanges, mountain hikes, casual after-work drinks, and more. Everyone in our community is welcome to join, providing a great opportunity for our colivers to connect and enjoy time together.

Onsite, we offer a 9-foot professional pool table, a pétanque field, and darts—just invite anyone in the house to join in the fun.

For the more active guests, we have some weights and a pool. Plus, just a few minutes’ walk away is the professional sports center, Tenerife Top Training. We’re also located in the heart of Costa Adeje Golf, one of the best courses on the island. A game of Padel is never far away either

Every month you will receive an email with the payment instructions.  

We have a dedicated webpage for the checkin with directions and photos making it super easy. The entry code will be given to you private by whatsapp. If you arrive by car and no parking is available, you can park at the Golf court.

The communication is foreseen via whatsapp. you will get a link to join the group and you can message the owner in private.

You get a clean room with fresh sheets and towels. Toiletpaper, shower gel and shampoo to start with. Each room has its own toilet and bathroom. Keep it tidy for better performance. Weekly cleaning can be arranged. Everybody has a different schedule to work and sleep. So we don’t organise it to avoid intrusion.

The terraces by the pool are commun area. You will find a spot to chill or to interact with the other guests. On a regular base our pool and garden are cleaned.

Once a week the common parts of the house are cleaned. If you join us for a longer time and you want to have yours cleaned, just let us know a few days upfront. The cleaning of Hole in One costs 35€, the other rooms 25€.

You should pay upfront. If you want to stay longer, decide asap because your room can be booked any time on Airbnb or on our own website Ojala.casa.

The rental guarantee of 300€ is to be paid at the reservation.

If you wish to leave before the end of your agrement, we will have to find a new tenant for the room. The rent of the room is due until the new tenant is found. There is an administrative fee of 300€ if successful.

You can scan the Wifi code upon arrival. Throughout the house we have a decent and fast working fiber WiFi

If you want to stay longer than a month, let us know asap to foresee this. Reservation requests can be done several months in advance. Also you will need you to pay 2 weeks upfront. If your payment is not received on time, your room will vacant online

Tidy up the room, put the sheets and the towels on the floor and make a checkout video. Send it to our whatsapp number. Once our cleaning team confirmed, your guarantee will be reimbursed. The checkout is due latest at 10am.

We have a washing machine on site.

Just make sure all sanitary items and any waste are cleared. Just put them in the bin. No further cleaning is required.

Yes, all bedrooms have keyless locks, and the entrance is electronically logged. 

Yes, you can use the garage for your luggage as needed. Several guests even leave it there until their return.

As this is essentially a working environment, our facilities aren’t baby-proofed or child-friendly. Having kids around can be a major distraction for other colivers and you. Sorry, it’s a no.

We do not accept pets.

• By law, we allow service dogs. Our staff is allowed to ask two questions to determine what service the animal provides if it’s not obvious:
• 1. Is the dog a service animal required because of a disability?
• 2. What work or task has the dog been trained to perform?
• We define service animals as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs and pets whose sole function is only to provide comfort or emotional support do not qualify as service animals under the ADA, and will not be allowed.
• ADA Info: https://adata.org/guide/service-animals-and-emotional-support-animals