Frequently Asked Questions

The deposit in most of our rooms is one month’s rent. 

1. **Deposits**:

We don’t require a deposit to secure your room, you just pay your room upfront

2. **Flexible Cancellation **:

We allow cancellations without penalties if made within 30 days or more before check-in. If you cancel within this period, you get a full refund, minus any processing fees.

3. **Partial Refunds**:

If you cancel within a shorter window, 14–30 days before the start date, you will receive a partial refund of 50%

4. **No Refunds for Last-Minute Cancellations**:

Cancellations made less than 14 days before check-in result in no refund.

Our community is made up of a diverse group of professionals from around the world, ranging in age from 25 to 55. In We also maintain a balanced mix of genders.

At Ojala Casa Coliving, we aim to create lasting memories for our residents through a variety of community events. Depending on the current group, we organize activities like yoga sessions, bootcamp workouts, language exchanges, mountain hikes, casual after-work drinks, and more. Everyone in our community is welcome to join, providing a great opportunity for our colivers to connect and enjoy time together.

Onsite, we offer a 9-foot professional pool table, a pétanque field, and darts—just invite anyone in the house to join in the fun.

For the more active guests, we have some weights and a pool. Plus, just a few minutes’ walk away is the professional sports center, Tenerife Top Training. We’re also located in the heart of Costa Adeje Golf, one of the best courses on the island. A game of Padel is never far away either

Every month you will receive an email with the payment instructions.  

We have a dedicated webpage for the checkin with directions and photos making it super easy. The entry code will be given to you private by whatsapp. If you arrive by car and no parking is available, you can park at the Golf court.

The communication is foreseen via whatsapp. you will get a link to join the group and you can message the owner in private.

You get clean room with fresh sheets and towels. Toiletpaper, shower gel and shampoo to start with. Each room has its own toilet and bathroom. Enjoy also your private terrace.

The terraces by the pool are commun area. You will find a spot to chill or to interact with the other guests. On a regular base our pool and garden are cleaned.

Once a week the common parts of the house are cleaned. If you join us for a longer time and you want to have yours cleaned, just let us know a few days upfront. The cleaning of Hole in One costs 35€, the other rooms 25€.

You should pay upfront. If you want to stay longer, decide asap because your room can be booked any time on Airbnb or on our own website Ojala.casa.

The rental guarantee of 300€ is to be paid at the reservation.

If you wish to leave before the end of your agrement, we will have to find a new tenant for the room. The rent of the room is due until the new tenant is found. There is an administrative fee of 300€ if successful.

You can scan the Wifi code upon arrival. Throughout the house we have a decent and fast working fiber WiFi

Tidy up the room, put the sheets and the towels on the floor and make a checkout video. Send it to our whatsapp number. Once our cleaning team confirmed, your guarantee will be reimbursed. The checkout is due latest at 10am.

If you want to stay longer than a month, let us know asap to foresee this. Reservation requests can be done several months in advance. Also you will need you to pay 2 weeks upfront. If your payment is not received on time, your room will vacant online